Shopping Services

Serviços de compras

Customer success is our goal

Métodos de pagamento

When you’re ready to pay, simply go to Checkout. You’ll be able to select your payment method and review your order details, including your shipping address, before you pay. If you have any problems paying for your items, we can help troubleshoot the issue.

PayPal

PayPal is one of the most popular online payment tools in the world,Redirect to PayPal via a secure online connection, and pay with the balance of your Paypal account or Credit/Debit Card.

Credit/Debit Card

Bank cards are associated with a bank’s debit or credit accounts. To complete the payment online, customers need to enter their bank card information at checkout.

Bank Transfer

For B2B cutsomer Bank transfers allow customers to transfer funds from their bank account to your bank account.We will provide the payment account in the invoice.

LuLeey ensures that its products are subjected to stringent quality control from the procurement of raw materials to the manufacturing process. In addition, we guarantee the repair of material and manufacturing defects to the original purchaser. If you have a problem with your product, LuLeey offers repair services for products that have not exceeded their after-sales warranty period.

Garantia do produto

The warranty period for all categories is shown in the table below, starting from the delivery date of the original order.

SUB-CATEGORYSUB-CATEGORY	RETURN WINDOW	EXCHANGE WINDOW	WARRANTY TERM
ONU AND ONT	7 days	15 days	1 years
Comutador Ethernet	7 days	15 days	1 years
Equipamento CATV	7 days	15 days	1 years
OLT Optical Line Terminal	7 days	15 days	1 years
Transceptores de Módulos Ópticos	7 days	15 days	1 years
Media Converter	7 days	15 days	1 years
Optic Patch Cord and Fiber Pigtails	Unavailable	Unavailable	Consumable
OTDR Fiber Inspection Optical Power Meters Visual Fault Locators Light Sources Optical Multimeters Fiber Identifiers	7 days	15 days	1 years
Fiber Cleavers and Accessories Fiber Polishing Fiber Strippers Fiber Slitters Fiber Cutters	Unavailable	Unavailable	Consumable
Fiber Cleaner Tools	Unavailable	Unavailable	Consumable
Fusion Splicer and Accessories	7 days	15 days	1 years

Free warranty items:

During the warranty period, LuLeey’s warranty only covers defects caused by normal use and logistical damage, quality issues, etc. We will pay the return shipping costs for warranty items.

Free warranty exclusions：

1. The product has exceeded the warranty period.
2. Unauthorised disassembly, modification and other human-caused damage.
3. Damage caused by natural disasters such as impact, fire, lightning, flooding or human negligence.
4. Damage caused by improper operation of the equipment shell, power supply, etc. during use.
5. Please note that custom-made products can only be changed or cancelled before we start manufacturing the product order, unless approved.

If you have any questions about our products, please contact us.

Política de devolução

All returns must have an approved Solicitação de RMA and follow the steps below to process a refund, exchange or repair.

About Refunds

Refunds will be processed after LuLeey has received and inspected the returned items. It will take approximately 5 business days to receive the refund.

About Exchanges

If the replacement items are in stock, they can be shipped within 2 business days. If the replacement item is out of stock, we will negotiate a ship date with you.

Repairs (within Warranty Period)

Repair service is available for most items (except consumables) during the warranty period.

To request a refund or exchange, a return request should be submitted within the warranty days from the date of delivery. For products that meet the conditions for repair, please submit a repair request within the warranty period. If the warranty period has expired, repair services are still available but will be charged on a case-by-case basis.

The relevant after-sales service must be within the warranty period. To check the warranty period of an item, please see Product Warranty.

Política de Envio

Ships within 48 hours

LuLeey uses the best carriers in the industry to ensure your order arrives on time. Products that are in stock in our warehouse will be shipped out within 2 business days.

Standard Express

Standard Express is the default shipping method on LuLeey. It provides delivery services at free shipping over US$39 worldwide. Packages are consolidated and delivered through major carriers like China Post, Singapore Post, etc. Delivery date 7-45 days.

Premium Express(option)

Premium Express includes the world’s top international express carriers. For example Premium Express.
DHL/UPS/FEDEX/ARAMEX/EMS/other dedicated services. However, there is a fee and the delivery date is 5-15 days.

Statistical Date:08-05-2024 – 08-11-2024

Complete delivery days	Percentage of total
T≤3 Days	1.00%
3<T≤5 Days	45.00%
5<T≤7 Days	30.00%
7<T≤10 Days	18.00%
10<T≤15 Days	4.00%
15<T≤20 Days	1.00%
20<T≤30 Days	1.00%
T>30 Days	0.00%

Logistics Suppliers

International Express
Express Line
International Postal Service

Mainly Air Transport

Not by ship transportation
Not by train transportation
Not for car transportation

Full Link Tracking

Quick customs clearance
Sent out within 48 hours, Normally
Timely handling of issue

For most of the products, we can provide customized service, but the quantity and price will have certain requirements, you are welcome to contact us.